Return Policy for n2-Empower Products

1. Our Policy Overview:
   • As we Guaratee our Manufacturing Quality for all our Products, Returns will be possible ONLY for defective items as described in Section 4
   • We also do not accept any returns on Custom-made products
   • Embroidered items are also final sale and cannot be returned for a refund

2. Return Period for n2 Products:
   • Customers may initiate a return within 30 days from date of purchase

3. Eligibility for Returns:
   • Items must be in their original condition, unworn, unwashed, and with all original tags & packaging
   • Unfortunately, due to hygiene and safety reasons, we cannot accept returns on items that have been worn or used
   • Items can be returned if it follows the N2-Empower Return process outlined below.

4. Valid reasons to return an item – we guarnatee our manufactruirng and only
   • Delivered product is damaged
   • Delivered product is incomplete / manufacturing defects
   • Delivered product is incorrect
   • Delivered product does not match product description or picture (i.e product not as advertised)

5. Return Process
   • Initiate a Return:
     • Customers should contact our customer service via email or our online portal to request a return authorization.
     • Provide your order number and the reason for the return.
   • Verification of Defect:
     • Customers should upload photos for verification before initiating a return.
   • Return Authorization:
     • We will assess the issue and may request further photos of the defect if needed
     • Once approved, customers will receive a Return Authorization Number (RAN) via email. This number must be included in the return shipment

6. Packing your return
   • Your RAN will be emailed to you – print it out and attach it to the front of your parcel.
   • The product must be returned in the original and undamaged manufacturer’s packaging/box. Do not put tape or stickers directly on this packaging / box.
   • Please make sure all the items you’ve selected to return fit in one parcel.
   • N2 empower will inspect all returns to ensure it meets the critieria deailed above

7. Shipping Costs:
   • As the rerutn is due to an error on our part (i.e. if return is due to defects catergorised in 4.1, 4.2, 4.3. or 4.4), we will cover the return shipping cost
   • Once we have approved the return, you can connect with the N2 assigned Courier and drop off at their desinated office / arrange to collect the return.
   • Need to check with FedX how to use them for the return if we are bearing the cost, if Customer wants to used them how it would be costed and how they would consolidate returns when possible.

 

8. Responsibility
   • Returned items are your responsibility until they reach us. Please ensure, its packed properly and can’t get damaged on the way!.
   • We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate the items (it’s not always possible) and you’d like these returned to you, you would have to cover the delivery cost

9. Refunds:
   • Refunds will be processed within 14 business days once the returned item is received and inspected.
   • Refunds will be issued to the original payment method minus any shipping charges unless the return is due to an error on our part.
   • After your return is received and processed at our warehouse, it may take up to 10 working daysfor your refund to reach your account depending on your bank/card issuer.

10. Exchanges:

• • If you wish to exchange for a different size or style, follow the return process to receive a refund and place a new order for the desired item.

1. Customer Information:
   1. Name
   2. Email
   3. Phone number
   4. Address

2. Order Information:
   1. Order Number
   2. Item(s) being reported for defect (description and SKU)

3. Description of Defect:
   1. Delivered product is damaged (Specify) – …………………….
   2. Delivered product is incomplete / manufacturing defects (Specify)………..
   3. Delivered product is incorrect (Specify) …………………
   4. Delivered product does not match product description or picture (Specify)….
   5. Other (Please Specify) ………………………………..

4. Photos of Defect: (optional, but helpful for assessment)

5. Return Authorization Number: (to be provided by customer service)

6. 6. Customer Acknowledgment:
      1. “ I have read and understood the return policy, including that I am responsible for return shipping costs and the item being returned until they reach n2 Empower Ware House”
      Signature …………….